Support
We usually reply within 2 business days.
Contact us
Email hello@screenworth.co. Tell us your iPhone model, iOS version and what happened. For a purchase problem, include the date and amount from your Apple receipt email. Please don’t send card details; we never need them.
Unlocks and payments
Will I be charged without asking? No. Reaching your limit costs nothing. An unlock happens only when you confirm the purchase in Apple’s payment sheet.
Why does tapping Unlock open the app? Apple’s shield screen can’t take payments, so the purchase finishes in ScreenWorth.
I paid but my apps are still blocked. Open ScreenWorth with an internet connection and wait a few seconds while the purchase is confirmed with Apple. If it’s still blocked, email us with the date and amount from your Apple receipt.
Refunds. Apple handles all payments and refunds. Request one at reportaproblem.apple.com.
ScreenWorth Plus
Plus renews automatically through your Apple Account. To change or cancel it, open your subscription settings, or on iPhone go to Settings → your name → Subscriptions. Cancel at least 24 hours before the renewal date to avoid the next charge.
Screen Time and shields
Shields aren’t appearing. ScreenWorth needs Screen Time access. Go to iOS Settings → Screen Time and make sure it’s on, then open ScreenWorth and grant access again if it asks. Check that you picked apps or categories to limit.
Protection is paused. If Screen Time access was turned off, ScreenWorth shows a banner. Tap “Restore protection” to turn it back on.
Can I get around it? Yes. ScreenWorth is for adults managing their own habits, and Screen Time can always be turned off in Settings.
Your data
What we can’t see. Apple hides the apps you limit from us, and your screen time, browsing, contacts and location never leave your iPhone. Our server keeps your plan settings and purchases.
Usage data and crash reports. Turn them off in the app under Settings → Share usage data. Anything not yet sent is deleted from your iPhone.
Delete your account. In the app, open Settings and tap Delete account. This permanently deletes your account and its data from our servers and your iPhone. Deleting doesn’t cancel Plus; cancel that in your Apple subscription settings.
Get a copy of your data. Email hello@screenworth.co and we’ll send it to you.
Read the Privacy Policy and Terms of Use.